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Hi-Spy Viewing Machines … Enhancing Your View Since 1991

Hi Spy Viewing Machines … Enhancing Your View Since 1991

Telephone Number

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Friday, July 19, 2019
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Warranty / Troubleshooting / Return Policy


Hi-Spy warrants its viewfinders for five years from the date of delivery on all parts. Defective parts will be replaced free of charge during that five year period. Damages cause by vandalism of misuse, including but not limited to improper installation or use not as ordinarily intended, are specifically excluded from this warranty. Salt air environments require frequent lubrication (as directed) and immediate touch-up (re-paint) of scratches in the powder coating. Units placed in salt air will not be warranted if these conditions have not been met. Labour costs are specifically excluded from this warranty. The warranty of Hi-Spy set forth herein is in lieu of all other warrantied or conditions express or implied, including, but not limited to, implied warranties or conditions of merchantable quality or fitness for a particular purpose and those arising by statute or otherwise in law or from a course dealing or usage of trade.  

Troubleshooting Coin Viewers

When troubleshooting a mechanical coin acceptor (Beaver) viewer follow these steps every time: 

Troubleshooting Mechanical Coin Viewers

Note: When testing, always listen closely for the noise the shutter makes. This will always tell you something and help in troubleshooting a problem. Always start by manually placing the shutter in the half-way position.

Return Policy

Viewers that are returned in new condition within 15 days by prepaid shipment may be refunded subject to a 20% re-stocking charge.